Refund policy

We want you to love your Phin & Press purchase. If something's not right, we'll make it right.

Damages, defects, and issues

If your item arrives damaged, defective, or isn't what you ordered, contact us at hello@phinandpress.com within 30 days of delivery, along with a photo of the issue. We'll send a replacement or issue a full refund, no need to return the original item.

Change of mind

If you've simply changed your mind, contact us within 14 days of delivery and we'll do our best to accommodate a refund or exchange, minus any shipping costs already incurred. Items must be unused and in original condition.

Exceptions

We're unable to offer refunds or exchanges on sale items or gift cards.

Refund processing

Once approved, refunds are issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or card provider.

European Union 14-day cooling off period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Questions

For any return or refund questions, reach out to us at hello@phinandpress.com, we typically respond within 24-48 hours.